Census Bureau Adapts Operations to Ensure Everyone is Counted
United States Census Bureau • August 26, 2020
Fill Out the 2020 Census Today.
As the U.S. Census Bureau continues to monitor the impacts COVID-19 has on 2020 Census operations, changes to operations are being deployed to ensure the safety of staff and the public while maximizing the number of households that respond on their own to the 2020 Census.
“We are taking steps and adapting our operations to make sure everyone is counted, while keeping everyone safe,” said Census Bureau Director Dr. Steven Dillingham. “Our commitment to a complete and accurate 2020 Census is absolute. In this challenging environment, we are deploying these tactics to make sure we reach every household in every community. If you haven't responded, the time to respond is now! Responding to the 2020 Census online, on paper, by phone, or in person with a census taker, helps secure vital resources for your community."
As of today, over 63.5% of households have responded to the 2020 Census. People can still respond online, over the phone or by mail
— all without having to meet a census taker.
The Census Bureau will follow up with some non-responding households by phone.
In order to supplement our capabilities to send census takers to households in person, the Census Bureau is training census takers to follow up with households by phone. Using information provided to the Census Bureau and third-party purchased data, the Census Bureau has a strong contact list for both landlines and cellphones assigned to houses on the Census Bureau’s address list. These phone calls will enable the Census Bureau to have maximum flexibility for conducting field operations, and is one more method that census takers can use to reach non-responding households.. If a voicemail is available, the census taker will leave a message asking the household to call one of the Census Bureau’s call centers.
Census takers have begun following up with households nationwide. Census takers will continue to follow up with non-responding households in person, and will follow CDC and local public health guidelines when they visit.
If no one is home when the census taker visits, the census taker will leave a “Notice of Visit” with information about how to respond online, by phone
or by mail, to encourage response. During Census Bureau tests, the “Notice of Visit” proved successful in encouraging people to respond on their own to the census.
The Census Bureau will mail an additional paper questionnaire to non-responding households.
To encourage more households to respond on their own to the 2020 Census, the Census Bureau is contacting non-responding households by mailing an additional paper questionnaire to some households that have yet to respond.
The Census Bureau is sending a seventh mailing, including a paper questionnaire, in late August to early September to the lowest-responding census tracts.
The Census Bureau is emailing households in low-responding areas.
The Census Bureau recently announced that households in low-responding areas would be receiving emails to encourage response to the 2020 Census.
The emails will go to all households that the Census Bureau has contact information for in census block groups with a response rate
lower than 50%. This will include households who may have already responded. In total, the Census Bureau expects to email more than 20 million households in these low-responding areas. The email messages will come from 2020census@subscriptions.census.gov and will give recipients the option to opt out of receiving future messages.
The Census Bureau is using email addresses that households have provided in response to another Census Bureau program, or received from states (such as from their WIC, SNAP or TANF programs) or from a commercial list.
In addition to contacting households through these new methods, the Census Bureau is increasing other outreach efforts during one last push to encourage everyone to respond to the census online, by phone or by mail. The Census Bureau recently announced that it has launched Mobile Questionnaire Assistance, a program that offers assistance with responding at locations, such as grocery stores and pharmacies, in low-responding areas.
Additionally, the Census Bureau has expanded its paid advertising, launching a series of new advertisements aimed at increasing online response. Now, 45 non-English languages are receiving some level of paid media support.
ETCOG is always looking for ways to add value for our members. In response to growing interest in collaborative purchasing of employee benefits, we’ve partnered with Gallagher to assess the feasibility of a multiple-employer benefits pool for ETCOG members. So far, we’ve hosted two virtual discussions, with several cities and counties participating to learn more about this opportunity. These meetings have generated strong interest from local governments looking for cost-effective and sustainable employee benefits solutions. If your agency is interested, it’s not too late to join the conversation! ETCOG and Gallagher’s team of experts, who have extensive experience building and managing benefits pools across the U.S., are hosting additional virtual sessions to explore: What a benefits pool is The advantages of joining one Potential impacts on leadership and employees Key legislative considerations Steps and timeline for forming a consortium Eligible member governments include Cities, Counties, ISDs, and Special Districts. Don't miss this opportunity to explore cost-saving and efficiency-driven solutions! Upcoming Virtual Meetings: 📅 April 23rd, 10:00 AM – 11:00 AM 📅 May 8th, 10:30 AM – 11:30 AM 📅 June 26th, 2:00 PM – 3:00 PM To attend, click on the meeting date above you’d like to join to register.
Everyone deserves equal access to housing opportunities. During Fair Housing Month, ETCOG joins the Texas Department of Housing and Community Affairs in raising awareness about housing rights and protections under the Federal Housing Act and the Texas Fair Housing Act. These laws ensure that individuals can rent an apartment, buy a home, or obtain a mortgage free from discrimination based on: ✅ Race ✅ Religion ✅ National Origin ✅ Color ✅ Familial Status ✅ Disability ✅ Sex What to Do If You Experience Housing Discrimination If you believe you have been discriminated against, you have one year from the date of the incident to file a complaint with the Texas Workforce Commission Civil Rights Division. 📞 Call: 888-452-4778 🌐 Visit: tdhca.state.tx.us/fair-housing For concerns related to TDHCA-monitored properties, you can also submit a complaint: 📞 Call: 800-525-0657 🌐 Visit: tdhca.state.tx.us/complaint.htm By knowing your rights and taking action against housing discrimination, we can work together to ensure fair and equal housing opportunities for all Texans!
The East Texas Council of Governments (ETCOG) and GoBus will host a Hiring Event for public transit driver positions on Thursday, March 27. GoBus is ETCOG's rural, demand-response public transit system, with approximately 75 vehicles, making around 500 trips a day, five days a week, throughout 14 counties in East Texas. We are working with Compunnel Staffing to hire local and regional public transit drivers for full-time and part-time positions. The hiring event will take place from 10:00 a.m. to 3:00 p.m. at Workforce Solutions East Texas, located at 4100 Troup Highway, Tyler, TX 75703. "We’re excited to return to Tyler for this event, which continues to be a great success year after year. We truly appreciate our partnership with Workforce Solutions East Texas for hosting and supporting this job fair. It’s a perfect opportunity for job seekers to connect with our GoBus team, learn more about our services, ask questions, and even be considered for an on-site interview," said ETCOG Assistant Executive Director Brandy Brannon. "GoBus is integral to the region and its communities, providing connectivity, fostering economic activity, and ensuring safe, reliable, and friendly transportation services. GoBus staff are dedicated and caring individuals representing the core of East Texans. In seeking new team members, we hope to present a culture that prioritizes the community and those who work to aid its citizens," said ETCOG's Director of Transportation, Vince Huerta. "We welcome new individuals with support through an open door policy, competitive pay, and plenty of growth opportunities. We are excited to build upon the amazing GoBus family!” Positions are available to serve in Anderson, Camp, Cherokee, Gregg, Harrison, Henderson, Marion, Panola, Rains, Rusk, Smith, Upshur, Van Zandt, and Wood counties. ETCOG is seeking applicants with a high school diploma or equivalent and a minimum of two years of professional driving and customer service experience. A CDL is preferred but not required.
ETCOG recognized five outstanding individuals and organizations for their exemplary contributions to the region during its 107th Semi-Annual Board of Directors Meeting on March 18, 2025.
ETCOG will honor regional citizens and organizations who exemplify excellence in performance and innovation and contribute to the quality of life within the communities that comprise our 14-county region. The awards listed below will be conferred at ETCOG’s 107th Semi-Annual Board of Directors Meeting on Tuesday, March 18 th , at The Wildflower Event Venue in Emory, Texas, from 11:45 am to 2:00 pm. Award criteria and recipient information are as follows: REGIONAL FIRST RESPONDER AWARD Patrick Dooley, Rusk County Fire Marshal’s Office This award recognizes first responders who have rendered extraordinary service, putting their lives on the line for our safety while performing their duties as peace officers, firemen, EMS and dispatchers, DPS officers, and troopers. REGIONAL CITIZEN OF THE YEAR AWARDS Jason Boyd, Smith County Community Emergency Response Team This award is designed to honor an East Texas citizen who has contributed to the well-being of the East Texas Region. REGIONAL CORPORATE CITIZEN OF THE YEAR Republic Services - Kilgore, Texas The Regional Corporate Citizen of the Year award honors a corporate partner in East Texas who has contributed to the well-being of the Region. REGIONAL STATESMANSHIP AWARD Commissioner Virgil Melton Jr., Van Zandt County The Regional Statesmanship Award recognizes a local, state, or federal official who has demonstrated valuable, dedicated service to regional cooperation. REGIONAL COMMITTEE SERVICE AWARD Commissioner Jeremy Cook, Rains County The Regional Committee Service Award recognizes an individual who has demonstrated a sustained, dedicated commitment to ETCOG efforts and activities. "We are excited to recognize and celebrate the remarkable contributions of individuals, elected officials, and organizations that have made a positive impact on our region,” said ETCOG Executive Director David Cleveland. "This event is a tribute to those who have shown exceptional dedication and leadership in their respective fields and made a significant difference in the lives of the people they serve. We look forward to honoring these outstanding members of our community and to showcase their outstanding achievements!" Details of award recipient contributions and photos will be provided following the meeting.
We’ve engaged our benefits broker partners at Gallagher to help us assess the feasibility of developing a multiple-employer benefits pool for ETCOG members. If this interests your agency, please join us for a virtual discussion meeting. Eligible member governments include Cities, Counties, ISDs, and Special Districts.
This month, the ETCOG Executive Committee took action to award the City of Tyler/Smith County and the City of Quitman/Wood County as the first recipients of its Veteran-Friendly Community Designation program. The pilot program launched in July as a collaborative effort between ETCOG, the Alamo Area Council of Governments (AACOG), the University of Texas at Tyler (UTT), and the University of Texas at San Antonio (UTSA). A Veteran Friendly Community is defined as a community that encourages and welcomes veterans into their community by providing ongoing assistance and addressing their needs in the areas of economics, housing, transportation, health care, education, and overall quality of life. ETCOG and AACOG collaborated on creating a proposal for both urban and rural communities to apply for official community designation from September 1 to November 30, 2024. To qualify for this recognition, communities were required to meet standards, including: Provide proof of community and organizational support. Provide a comprehensive community profile with key information for veterans and their families, such as demographics, housing, and healthcare. Maintain an up-to-date community development strategy addressing veterans’ needs. Complete an initial and annual self-assessment to identify and address resource or service gaps. “Being recognized as a Veteran-Friendly Community not only honors this city’s commitment to veterans, but also sets a standard for others to follow,” said ETCOG Executive Director David Cleveland, “Veterans have made immense sacrifices in service to our country, and we must ensure they receive the support and respect they deserve when they return home. A Veteran-Friendly Community designation signals that the City of Tyler/Smith County and the City of Quitman/Wood County prioritize the needs of veterans, offering them access to resources, services, and opportunities that enhance their quality of life. Our Executive Committee was thrilled to recognize these communities' hard work and dedication to East Texas veterans.” "ETCOG is very proud of the work and collaboration among our partners with AACOG, UT Tyler, and UT San Antonio in creating a program that showcases the proud work our communities are providing for our veterans in both inclusion and improving the quality of life in our communities,” said ETCOG Special Projects Director David Scott. “This program also provides the opportunity for our communities to assess their needs in work, housing, healthcare, education, and daily life while seeking continuous improvements in those areas for veterans to remain and contribute to local communities." With community interest, ETCOG plans to re-open the application period annually for communities across the region to apply.
ETCOG is excited to share the news of a major advancement in regional recycling efforts! The Northeast Texas Regional MRF (NETX) has officially opened a new 50,000-square-foot Materials Recovery Facility (MRF) in Kilgore, Texas. This state-of-the-art facility is designed to process residential and commercial single-stream recyclables, as well as commercial cardboard, making recycling easier and more efficient for East Texans. With advanced mechanical sorting technology, NETX’s new facility will help reduce landfill waste by efficiently processing paper, plastics, aluminum, and more. The single-stream system allows residents and businesses to place all recyclables in a single bin, simplifying participation and boosting recycling rates. “We are thrilled to open this new facility in Kilgore, which will not only help reduce environmental impact but also support the local economy,” said Todd Lucas, General Manager of NETX. The facility will support municipal waste programs, create local jobs, and divert thousands of tons of recyclable materials from landfills each year. An open house is planned for this spring, inviting the public to tour the facility and learn more about its operations. For more information on the new facility, partnership opportunities, or recycling guidelines, please visit NETXMRF.com .
ETCOG is committed to delivering impactful regional solutions, guided by the leadership of our Board, Executive Committee, and Advisory Committees. To highlight the results of our work, we have released the 2024 Solutions Reports, providing a county-by-county snapshot of the services and resources delivered during Fiscal Year 2024. These reports showcase ETCOG’s service deliverables across critical areas, including economic development, environmental impact, public safety enhancement, senior services, public transportation, and workforce development. Across the region, ETCOG is proud to report the following accomplishments: $8.7M allocated in regional grants $2.5M invested in the 9-1-1 system 89.3K job seekers and employers served 11.6K seniors received essential services $32.4M provided for childcare assistance 128,643 GoBus trips provided 457K meals served to seniors 1,654 peace officers trained Each Solutions Report breaks down these results at the county level, showcasing how ETCOG has directly supported residents and local jurisdictions. Copies of the reports will be distributed to area elected officials and ETCOG members this month, along with their annual dues statements. ETCOG’s local membership dues, contributed by cities, counties, and special districts, help fund general council operations and provide required matching funds for key federal and state programs that benefit East Texas. Digital reports are available on our website year-round. To see how ETCOG has specifically served your county, view the 2024 Solutions Reports at www.etcog.org/solutions-reports .